Responsibilities:
The safe boarding of customers and luggage onto aircraft and monitoring movements of planes while on the ground
Communicating with pilots, operations and ticket agents in a clear and concise manner
Communicating with TSA and the local LEO concerning the security of flights and passengers
Loading and off loading of passengers in a safe and courteous way
Accurate and clear marshalling of aircraft with good hand signals
Knowledge of emergency procedures and handling of hazardous materials
Accurate communication via radio to all pilots, operations and fellow employees
Knowledge of SIDA areas and ability to challenge unknown persons
Knowledge of firearm procedures
Maintaining customer relations
Safe operation of ground equipment
Ability to carry out de-ice procedures
Accurate addition of baggage weight
Drive the passenger shuttle bus, if applicable to station
Additional duties as assigned
Qualifications:
Airline work experience preferred
Airline reservation system experience preferred
Must be at least 18 years old
Must hold a high school diploma or equivalent
If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver's license valid in that location
Must be able to lift up to 70 lbs.
Basic computer skills required
Excellent communication and excellent customer service skills required
Ability to interact effectively with others
Ability to work independently and adapt to changing work priorities
Ability to communicate effectively, orally and in writing
Flexibility of schedule is a must
This position will often require working nights, weekends and holidays
Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit
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